Our staff is our most important customer. Shifa accords great importance to the development of the human resource. Fresh hands are molded into skilled professionals. In a patient services environment the quality of
our services is an extension of the quality of our human resource, especially when more that a 1,000 members
of Shifa family are working under a common objective:

‘To Continuously Improve Patients Satisfaction’

The Development Department supported with the Department of Human Resource is the responsible for meeting both the organizational and individual training needs. The training and development has the following stages.

        Job Descriptions & Hiring – A Match of Skills and Abilities
        Job Performance Evaluation & Training Need Analysis
        Organization & Department Level Training Plans
        Internal and External Trainings
        On the Job Training Outcome Evaluation

Under the above framework in 2002-03 the Shifa Family was imparted with the skills for English language & Communication Manners, Customers Services, Effective Communication and Report Writing, Receptionist
Skills, Handling Customers Complaints, Presentation Skills, Work Management, Office Management, Stress Management, Managerial Competency Skills, Hospital Waste Management, SIH MIS User Systems, Working under ISO 9001:2000, ISO Internal Auditor Certification, Basics of Office Computing, Usage of Internet, Cash Collection and its Safety, Maintenance and its Handling of Doubtful Accounts, Quarterly & Annual Accounts, Budgeting and Budget Variances, Orientation of New Starters, Fire Prevention and Management, Supervisory Skills, Personal Development, HRM Strategic Management course tc.

Shifa undergoes an extensive training need analysis based on which a proper one year Training Plan is made. Along side on-the-job Training and Evaluation Campaigns are conducted on continuous basis. Some of the one day workshops conducted are  below:
 
S.No.  TRAINING TOPICS DATES TARGET GROUP NO. OF PARTICIPANTS
1 Enhancing Service Quality 21 Dec, 05 All Managers 17
2 Enhancing Job Skills for Security Guards 27 Dec, 05 All Security Staff 20
3 Attitudes and Performance 28 Dec, 05 All Managers 18
4 Managers as Team Leaders 04 Jan, 06 All Managers 12
5 Fire Fighting and Attitude 18 Jan, 06 All Supervisors 15
6 Insect and Pest Management 27 Jan, 06 All Supervisors 18
7 Stress Management-I 01 Feb, 06 All Managers 13
8 Stress Management 04 Feb, 06 All Supervisors 06
9 Stress Management-II 15 Feb, 06 All Managers 15
10 Handling Bio-Medical Equipment   All Supervisors 19
11 Presentation and Facilitation Skills 22 Feb, 06 All Managers 18
12 Reward and Recognition 24 Feb, 06 All Supervisors 11
13 Successful Self-Management 01 March, 06 All Managers 12
14 Reward and Recognition 09 March, 06 All Managers 13
15 Consultative workshop for TNA 15 March,06 All Managers 15