International Patients

Introduction of Dubai facilitation Office

Shifa International Hospitals established its first International patient facilitation center at Dubai in Feb, 2014. Since inception, the facilitation desk has continued to provide services to patients from around the world who are in need of specialized healthcare services delivered with compassion and high quality standards. 

With our team of specialists in Organ Transplants and other specialties, SIHL has become a preferred destination for specialized medical care in Pakistan.

Our dedicated International patient’s team provides comprehensive and personalized coordination services for patients who plan to visit Shifa International Hospitals Limited.

We help plan your visit through following services:

  • Appointment scheduling
  • Treatment plan coordination
  • Cost estimation, payment facilitation and financial counseling
  • Hospital admission support
  • Liaison with your health insurance provider for direct payment coverage
  • Payment facility within UAE
  • Hospital to hospital transfers
  • Access to your health records

How do I make an appointment at Shifa international Hospitals Limited, Pakistan?
You can get in touch with our international office on +971 4 8879580 or +92 345 5570910 and email to internationalpatients@shifa.com.pk

Information that is required for my consultation and/or treatment at SIH
Your medical history/report(s) relating to an ongoing treatment or current health status
Copies/ reports of your relevant MRI/CT scan/X rays, laboratory tests and previous surgeries or hospitalization (if any)

Is SIHL included in my Insurance Network?
SIHL is listed with several health insurance companies in UAE, facilitating direct billing (cashless) treatment cover. You can check with our International patients’ coordinators at Dubai Office for further details on Insurance partners and direct billing coverage.

Can I get second opinion and cost estimates as a cash patient prior to deciding for treatment at SIHL
Through our international patient’s desk in Dubai, you can coordinate with the consultant at no service charges for a second opinion and cost estimates accordingly. We also provide registration and direct payment facilities in UAE.

Which specialties are available at SIHL?
You can refer to our website shifa.com.pk for details of available services and specialties. Our International office will assist on providing further details as per your requirement.

Does the International Office also assist in travel arrangements – visa, concierge, assistance at hospital, airport transfers?
We provide concierge services and assistance at Shifa International Hospital.
Details for boarding and lodging services available in Islamabad are provided on patient’s request. SIHL doesn’t directly deal for these services.

Foreign nationals can contact Pakistan Embassy/consulate in their country of residence for details on visa requirements. SIHL can assist in providing a letter detailing treatment necessity, for visa purposes only.

Is my debit/credit card accepted at SIHL
At SIHL, you can pay via cash (PKR & USD); credit or debit card (Visa and Master); wire or bank transfers (prior to availing services/treatment at SIHL).

Is teleconsultation available at SIHL?
Teleconsultation service is available. You can coordinate through our International Office for appointment and payments.

Do you have an interpreter?
We provide assistance for Arabic, Russian, Chinese, Dari/Persian and all local languages spoken in Pakistan 

How many leaves should i apply from work?
It will depend on your treatment plan. Accordingly you can apply for leave from work, tentatively.

Muhammad Nawaz Sardara (Abu Dhabi UAE)
Date of Service: Jan 2019
BMT Patient (Oncology)

I am an Abu Dhabi resident diagnosed as Non Hodgkins Lymphoma and later treated in Shiekh Khalifa Medical City.  I was advised Autologus BMT. BMT wasn’t available in the region so I researched for the procedure in different facilities across the world including USA, France, Germany, India. I was referred to Shifa by a friend. I contacted Dubai office and got immediate appointment with Dr. Ayaz Mir. I was guided professionally by the Dubai office and opted to travel to Pakistan. I was apprehensive but after meeting Dr. Ayaz and BMT team I was satisfied. The hospital is very well managed and cleanliness and expertise is comparable to any international hospital. I went through BMT, a process which took over 1 month. But I recovered well & during this time was assisted at every step. Allah is very kind that I am able to lead a very healthy life.

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Wafa Waheed (Dubai UAE)
Date of Service: Feb 2020
Brain Tumor Patient​ (Neurology)

I had brain tumor and was very reluctant to be treated away from my home country. I did my research and found Dr. Akbar Khan’s (Consultant Neurology) profile at SIH Islamabad. I shared my reports through SIH Dubai office and upon receiving their prompt response I decided to be treated at SIH Islamabad.  Dr. Akbar Khan and his team are very professional and helped me a lot during my treatment. They supported me at every step and I really appreciate help and kindness of all. May ALLAH ALMIGHTY bless them..

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Ghulam Murtaza (Abu Dhabi UAE)
Date of Service: July 2020
BMT Patient (Oncology) 

Going to Pakistan for this complicated procedure was a big decision for me and my family. I must admit that this decision proved an excellent one for me as I was treated so well by each and every member of SIH team including doctors, nurses and the management. The whole procedure was handled professionally from my initial inquiry in Shifa’s Dubai Office till my discharge from the hospital. I found the hospital well managed and a lot of importance was given to the cleanliness as in UAE. I am very happy that we have such top notch hospital in our country and I will refer my family and friends to visit Shifa for availing their health services.

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Muhammad Imran Ali (Dubai UAE)
Date of Service: Feb 2020
Liver Transplant Patient (Liver Transplant team)

Before going to Shifa for my treatment, I did research on a lot of hospitals all across the world including Pakistan. I contacted Dubai Office and was convinced by their team to visit Shifa for my initial appointment and work up and got assistance throughout including all insurance matters. The whole team at Shifa and especially Liver Transplant team was extremely kind and helpful and made this decision less stressful for me. Though liver transplant is a complicated procedure but both me and my donor were taken care of professionally and Alhamdulillah we both recovered quickly. By the grace of Almighty Allah I am enjoying a much better life now and cannot thank enough to Allah SWT and every member of SIH Team.

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Sohail Haider (Sharjah UAE)
Date of Service: September 2020
Hip Replacement

I was in extreme pain and had restricted mobility. I was advised Revision of Hip replacement surgery and contacted SIH Dubai office for the purpose. Opinion and Appointment was arranged promptly. All insurance matters were prearranged. I met the consulting doctor Dr Sohail Hafeez who made me comfortable and assured excellent care and quick recovery. Initially I was very apprehensive of the success of the procedure but Alhamdulillah procedure and recovery were uneventful. I am pain free now and will rejoin my work and IA will be enjoying my life in a better way.

To view information about insurance companies currently associated with SIHL please click here

You can take prior appointment by either calling at:
+92 51 846 4646 (Shifa International Hospitals Ltd.), or by contacting:

Shifa Patient Facilitation Centre-Dubai:
Office No: 539, Block No: A-3, Business Park,
Dubai South, Dubai World Central | Dubai, UAE
Mobile (Dubai): +971-56-403-2005 / +971-4-8879580
Mobile (Pakistan): +92-345-5570910
internationalpatients@shifa.com.pk