Patients are our main concern, and we take pride  in providing the best services to patients and visitors at Shifa International Hospital.
Patient Facilitation Department (PFD) makes patients’ visit as comfortable and homely as possible. The department works on the following principles:


  • Patient Satisfaction

Health Care Packages
PFD coordinates Executive Health Care Packages, which include:

  • General Health Package
  • Executive Physical Package
  • Cardiac Care Check up
  • Cancer Screening

Night Duty Coverage

In order to extend coordination and support to the patients and night staff, a night duty officer on behalf of administration resolves queries and provides assistance when required.

Other Activities

  • Implementation of Visitors Policy
  • Keeping liaison between OR and patient’s attendant (Desk maintained at A-1)
  • Presence assured to attend trauma situations like Code Blue to pacify and calm down attendants.
  • Coordinating until dead body is handed over to attendants.
  • Coordinates for ambulance and provides assistance when required.
  • Providing wheel chairs and stretchers to patients when required

Patient Facilitation Department

Phone # +92-51-846-3148, 846-3343, 846-3057
Fax: +92 051 4863182