Human Resource Department played a vital role during the 20 years of Shifa’s healthcare excellence. A hospital that started its journey with 35 employees now is a family of more than 3500 employees and 50 plus departments under the flagship of Shifa International Hospitals, Ltd Islamabad. Human Resource has been significant in recruiting the most critical, dynamic & trained staff for all departments. Starting from the simplest of talent acquisition such as hiring a front-end staff to the most diverse and complicated ones such as hiring highly skilled & technical staff like Perfusionists, Respiratory Therapists, ER Specialists, etc, Human Resource has been prolific in meeting all human resource needs.
Talent development has been another area of high priority where the Human Resource team has worked in tandem with other Human Resource responsibilities. In order to develop a culture of continuous learning & development, various customized in-house workshops are conducted for technical & non-technical employees. The main focus of such training is always on inducing core organizational values in the work ethics of Shifa International Hospitals employees, so as to provide compassionate patient care. For technical staff, Human Resource sends its employees for various professional national & international skill development training. One stand-out example includes Liver Transplant Training for which a select group of Consultants, Doctors, Paramedics, Technicians, & Coordinators was sent to India. The trained staff upon its return performed its first-ever successful Liver Transplant at Shifa International Hospitals while living up to the promise of providing cost-effective healthcare services.
Human Resource Operations have been in the limelight after its revamp in terms of automation with the advent of the Human Resource Information System (HRIS). Most HR processes have been transformed using HRIS which is proving helpful in creating a paperless environment. With this automation, Human Resource has also empowered HODs by introducing tools in this system that serve them with all necessary employment information on a user-friendly dashboard. This information system has been facilitating quick, intelligent, & strategic decision-making by the department heads.
Our staff is our most important customer. Shifa accords great importance to the development of human resources. Fresh hands are molded into skilled professionals. In a patient services environment the quality of our services is an extension of the quality of our human resource, especially when more than 1,000 members of the Shifa family are working under a common objective:
‘To Continuously Improve Patients Satisfaction’
The Development Department supported by the Department of Human Resources is responsible for meeting both the organizational and individual training needs. The training and development have the following stages:
- Job Descriptions & Hiring A Match of Skills and Abilities
- Job Performance Evaluation & Training Need Analysis
- Organization & Department Level Training Plans
- Internal and External Training
- On the Job Training Outcome Evaluation
Under the above framework in 2002-03 the Shifa Family was imparted with the skills for English language & Communication Manners, Customers Services, Effective Communication, and Report Writing, Receptionist Skills, Handling Customers Complaints, Presentation Skills, Work Management, Office Management, Stress Management, Managerial Competency Skills, Hospital Waste Management, SIH MIS User Systems, Working under ISO 9001:2000, ISO Internal Auditor Certification, Basics of Office Computing, Usage of the Internet, Cash Collection and its Safety, Maintenance and its Handling of Doubtful Accounts, Quarterly & Annual Accounts, Budgeting and Budget Variances, Orientation of New Starters, Fire Prevention and Management, Supervisory Skills, Personal Development, HRM Strategic Management courses.
Shifa undergoes an extensive training need analysis based on which a proper one-year Training Plan is made. Alongside on-the-job Training and Evaluation Campaigns are conducted on a continuous basis.