Talent development has been another area of high priority where Human Resource team has worked in tandem with other Human Resource responsibilities. In order to develop a culture of continuous learning & development, various customized in house workshops are conducted for technical & nontechnical employees. Main focus of such trainings is always on inducing core organizational values in work ethics of Shifa International Hospitalsemployees, so as to provide compassionate patient care.For technical staff, Human Resource sends its employees for various professional national & international skill development trainings. One stand out example includes Liver Transplant Training for which select group of Consultants, Doctors, Paramedics, Technicians, & Coordinators was sent to India. The trained staff upon its return performed its first ever successful Liver Transplant at Shifa International Hospitals, while living up to the promise of providing cost effective healthcare services.
Human Resource Operations have been under the limelight after its revamp in terms of automation with the advent of Human Resource Information System (HRIS). Most HR processes have been transformed using HRIS which in proving helpful in creating a paperless environment. With this automation, Human Resource has also empowered HODs by introducing tools in this system which serves them with all necessary employment information on user friendly dash board. This information system has been facilitating in quick, intelligent, & strategic decision making by the department heads.
Our staff is our most important customer. Shifa accords great importance to the development of the human resource. Fresh hands are molded into skilled professionals. In a patient services environment the quality of our services is an extension of the quality of our human resource, especially when more than a 1,000 members of Shifa family are working under a common objective:
‘To Continuously Improve Patients Satisfaction’
The Development Department supported with the Department of Human Resource is responsible for meeting both the organizational and individual training needs. The training and development has the following stages:
- Job Descriptions & Hiring A Match of Skills and Abilities
- Job Performance Evaluation & Training Need Analysis
- Organization & Department Level Training Plans
- Internal and External Trainings
- On the Job Training Outcome Evaluation
Under the above framework in 2002-03 the Shifa Family was imparted with the skills for English language & Communication Manners, Customers Services, Effective Communication and Report Writing, Receptionist Skills, Handling Customers Complaints, Presentation Skills, Work Management, Office Management, Stress Management, Managerial Competency Skills, Hospital Waste Management, SIH MIS User Systems, Working under ISO 9001:2000, ISO Internal Auditor Certification, Basics of Office Computing, Usage of Internet, Cash Collection and its Safety, Maintenance and its Handling of Doubtful Accounts, Quarterly & Annual Accounts, Budgeting and Budget Variances, Orientation of New Starters, Fire Prevention and Management, Supervisory Skills, Personal Development, HRM Strategic Management courses.
Shifa undergoes an extensive training need analysis based on which a proper one year Training Plan is made. Alongside on-the-job Training and Evaluation Campaigns are conducted on continuous basis.