Patient services

We are able to offer patients and their families a range of services that will help meet their special needs. In many instances, we are able to provide specially trained staff members to assist you and your family.
Treat you with dignity, respect, and compassion
Provide you with accurate and timely information
Actively listen and involve yourself as you desire in your care
Provide hassle-free access to the services and care you need
Anticipate your needs and provide continuity and coordination of your services
Provide you with a safe, clean, and healing environment

Multi-Cultural Services

We have a range of services designed to meet specific cultural needs such as language, dietary and religious requirements. If you have needs related to your culture, please mention this to the staff caring for you.

Patient Support Services

Cleaners and housekeeping staff are important members of our team. These dedicated workers help our hospital maintain its high standards of patient care and cleanliness. These workers are committed to working with all sections of the hospital to improve the quality of patient care.

Telephone calls/Mobile use:

Telephone facility is available in each patient room and incoming calls will automatically be directed to the relevant patient’s phone. Outgoing calls can be charged on discharge. Use of cellular phones is allowed in the hospital except in the following areas: Emergency, OR Services, Special Care Unit, and Cardiac Rehab. Please check with your nurse

Safety and Security

We are committed to your safety and well-being. We are always evaluating our environment and medical practices to assure that they meet the highest standards. If at any time during your stay you wish to report a safety issue or concern, please contact the Director of Quality and Compliance.

Availability of Online Reports:

Patients can get themselves registered for accessing their online diagnostic reports. A pin and password is generated against MR number of patient and patient can view his respective reports through the website of hospital.

Pharmacy Services:

Department of Pharmacy provides a complete range of pharmacy services to inpatient. A hospital pharmacist reviews all your medications while you’re in the hospital to make sure that the dose is correct and to screen for drug interactions. Maintain a safe, efficient system for dispensing medications. Please let your nurse know if you have questions about the medications you are taking.

Food & Nutrition:

Food & Nutrition Services Department is established to fulfill the nutritional requirements of the patients & their attendants. A team of qualified dietitians regularly supervises the preparation of food including all special diets like NG/PEG feeds, Renal, Hepatic, Neutropenic, Diabetic, and Blenderized spoon-feeding, etc. Accordingly, it is ensured that the right diet and hot meals are served to the patients at all times.

Special Services:

Prayer Area: A prayer area is allocated in the hospital premises on floor A-1. The female prayer area is on floor B-3

Discharge home:

Before you leave the hospital, talk to your nurse or other hospital staff about things you’ll have to do at home. Get information about:

  • Hospital bills need to be paid before discharge.
  • Consult your doctor or nurse for any specific equipment required for you after discharge.
  • Make sure you take all your items. Including any valuables and money, home with you.
  • Consult your nurse if to schedule a follow-up appointment, take your schedule details thereafter.
  • Make necessary transportation arrangements for you in case need an ambulance to coordinate with the hospital staff.
  • Talk to your doctor about your worries. Even though you don’t feel strong enough to go home, your doctor can explain why it’s important for you to go home or go to another health care setting.
  • Your medicines. Get a list of medicines and how you take them. Have your doctor highlight any new medicines or medicines that need to be stopped or changed since before your hospital stay
  • Perform self-care activities i.e. How and when to change bandages and dressings
  • Eat an appropriate diet or otherwise manage nutritional needs
  • What to do if you have questions or if there is an emergency.
  • How active you can be. This may include fall precautions and physical therapy.
Stay Healthy:

After you leave the hospital, the best way to benefit from your treatment is to take good care of yourself. Remember that you are the most important member of your family.
Follow your doctor’s instructions, which may include things like taking medicines as prescribed, getting needed exercise, or knowing how to take care of an incision from surgery.
Taking good care of yourself after you get back home is the best way to avoid a return trip to the hospital